Images showing Microsoft Copilot AI
Images showing Microsoft Copilot AI | Microsoft Announces Copilot AI Agents Amid Criticism from Salesforce | Image Credit: Trusted Reviews

In turnkey Copilot AI agents, Microsoft will make ten available for its Dynamics 365 package. The move will enable the tech giant to systematize operations and enhance business performance in all sectors. The company will make the ten agents available to customers starting in November. Another release is set in the following year.

Already, Microsoft’s Copilot Studio offers a no-code platform that empowers businesses to create tailored agents. In this regard, the pre-built agents that the company is introducing could further improve business results and also empower teams by making the automation of tasks associated with sales, service, finance, and supply chain management easier.

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It covers solutions like Sales Qualification Agents, Supplier Communications Agents, Customer Intent Agent, and Customer Knowledge Management Agent, among others. These agents promise to be efficient as they automate lead generation, measure supplier performance, solve issues with the customers, and create knowledge articles to streamline processes within the organization.

Microsoft says that it focuses on AI-Powered Business Solutions as innovation while addressing some of the concerns of privacy and security issues. The company also reported positive outcomes from its use of Copilot in-house: it states that there is now a 9.4% increase in revenue per seller, and customer cases are being resolved fast.

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But as the red-haired tech giant was boasting about Microsoft’s Copilot AI agents, Salesforce CEO Marc Benioff doused the affair, calling the solution “disappointing” compared to the classic Clippy assistant. Benioff was critical of Microsoft for the lack of data, lack of enterprise security models, adding that it cannot be compared with Salesforce’s Agentforce which will change the game by transforming businesses with integrated AI capabilities.

This is where all of this can and should lead: as the competition amongst giants like Microsoft over which one may have an AI strategy, the future of AI-driven business solutions may be realized.

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By Haider Shah

Haider Shah is a highly experienced content writer with 6 years of experience, covering business, finance, and tech-related news. He can produce factual, well-researched articles suitable for professional readers.

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